{"id":2251,"date":"2025-05-09T10:38:45","date_gmt":"2025-05-09T02:38:45","guid":{"rendered":"https:\/\/kwikot.haier.net\/?p=2251"},"modified":"2025-05-15T07:30:22","modified_gmt":"2025-05-15T06:30:22","slug":"haier-europe-showcases-smart-home-ecosystem-at-ifa-2024","status":"publish","type":"post","link":"https:\/\/kwikot.haier.net\/?p=2251","title":{"rendered":"Why Nearly Half of Water Heater Owners Are Missing Out and How Kwikot Is Fixing It"},"content":{"rendered":"\t\t
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In the plumbing and home heating industry,\u00a0after-sales support is everything<\/b><\/strong>. A seamless customer experience doesn\u2019t stop when the product is installed – it\u2019s just getting started.

But here\u2019s the problem;\u00a0almost 45% of water heater owners in South Africa never register their product<\/b><\/strong>. That means they risk losing out on warranty protection, service efficiency and product safety updates.

This challenge has become a growing concern for manufacturers, plumbers and retailers and\u00a0Kwikot is leading the response.<\/b><\/strong><\/p>\n

The Industry Problem: Warranty Gaps and Service Delays<\/b><\/strong><\/h2>\n

Recent internal audits at Kwikot revealed a troubling trend that\u00a0nearly half of warranty claims<\/b><\/strong>\u00a0are submitted without product registration or proof of installation.

That\u2019s a big deal because without proper documentation, claims take longer to process, customer satisfaction drops and plumbers often get caught in the middle.

This issue reflects broader industry findings which note inconsistent post-installation practices, especially when it comes to warranty activation and traceability.<\/p>\n

Kwikot\u2019s Solution: The Register and Win Campaign<\/b><\/strong><\/h2>\n

To tackle the issue head-on,\u00a0Kwikot has launched a nationwide Product Registration Campaign.<\/b><\/strong>\u00a0The campaign is designed to:

\u2022 \u00a0 \u00a0Drive compliance across the industry
\u2022 \u00a0 \u00a0Improve support turnaround time
\u2022 \u00a0 \u00a0Reward both customers and plumbers for completing their registrations

\u201cIt\u2019s no longer enough to deliver a great product as customers expect seamless support too,\u201d says\u00a0Murray Crow, Managing Director at Kwikot.<\/b><\/strong>\u00a0\u201cProper registration ensures we can verify ownership, reduce delays and build stronger relationships with our end users.\u201d<\/p>\n

What the Campaign Offers<\/b><\/strong><\/h2>\n

Kwikot\u2019s\u00a0Register and Win<\/b><\/strong>\u00a0campaign introduces a\u00a0digital-first product registration portal<\/b><\/strong>\u00a0at\u00a0www.kwikot.com\/kwikot-service<\/b><\/strong><\/a>, making it easy for both homeowners and plumbers to register their products in just a few clicks.

To sweeten the deal, Kwikot is offering a\u00a0R300,000 incentive pool:<\/b><\/strong>
\u2022 \u00a0\u00a0\u00a0First 300 valid registrations<\/b><\/strong>\u00a0receive a\u00a0R500 retail voucher<\/b><\/strong>\u00a0(limited to one per person)
\u2022 \u00a0 \u00a0All successful registrants will be entered into a draw to\u00a0win a voucher worth R1,500 each<\/b><\/strong>.
\u2022 \u00a0 \u00a0The\u00a0plumber with the most verified product registrations<\/b><\/strong>\u00a0by 30 June 2025 wins\u00a0R50,000 in cash<\/b><\/strong>.

The campaign runs from 1\u00a0April until 30 June 2025<\/b><\/strong>\u00a0and is open to\u00a0all Kwikot geysers\/water heaters<\/b><\/strong>\u00a0(electric, solar or gas).<\/p>\n

Why This Matters to the Trade<\/b><\/strong><\/h2>\n

For plumbers, this campaign is more than a giveaway – it\u2019s a call to action.

SANS 10254<\/b><\/strong>\u00a0standards clearly outline how fixed electric storage water heaters must be installed and documented. Yet, plumbing industry research reveals that\u00a0only 52% of registered<\/b><\/strong>\u00a0plumbers<\/b><\/strong>\u00a0consistently complete the post-installation paperwork.

Kwikot\u2019s campaign is helping close that gap by\u00a0making registration fast and rewarding those who get it right.<\/b><\/strong><\/p>\n

How to Register<\/b><\/strong><\/h2>\n

Whether you\u2019re a homeowner or an installer, here\u2019s how to participate:

\u2022 \u00a0 \u00a0Install a Kwikot water heater<\/b><\/strong>
\u2022 \u00a0 \u00a0Visit\u00a0www.kwikot.com\/kwikot-service<\/b><\/strong><\/a>
\u2022 \u00a0 \u00a0Register your Kwikot water heater online by scanning the QR Code on your water heater\u00a0
\u2022 \u00a0 \u00a0Submit your form before\u00a030 June 2025<\/b><\/strong>

It takes less than 5 minutes and it could earn you a voucher or a spot in the grand prize draw.<\/p>\n

Registering your Kwikot product ensures;<\/b><\/strong><\/h2>\n
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  • \u00a0 \u00a0Full warranty activation and coverage
    \u2022 \u00a0 \u00a0Access to important safety and product updates
    \u2022 \u00a0 \u00a0Proof of ownership for future service or support
    \u2022 \u00a0 \u00a0Automatic entry into our exclusive product registration giveaway<\/li>\n<\/ul>\n

    Final Word: Let\u2019s Raise the Industry Standard<\/b><\/strong><\/h2>\n

    Kwikot\u2019s Product Registration Campaign isn\u2019t just about prizes, it\u2019s about improving how the industry functions. By encouraging better post-installation practices, the brand is creating a smoother, more accountable system for\u00a0warranty protection, product support<\/b><\/strong>\u00a0and\u00a0customer satisfaction<\/b><\/strong>.

    Whether you\u2019re a\u00a0homeowner, plumber or retail partner<\/b><\/strong>, now\u2019s the time to take action.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    In the plumbing and home heating industry,\u00a0after-sales support is everything. A seamless customer experience doesn\u2019t stop when the product is installed – it\u2019s just getting started. But here\u2019s the problem;\u00a0almost 45% of water heater owners in South Africa never register their product. That means they risk losing out on warranty protection, service efficiency and product […]<\/p>\n","protected":false},"author":1,"featured_media":2958,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[25],"tags":[],"class_list":["post-2251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/kwikot.haier.net\/index.php?rest_route=\/wp\/v2\/posts\/2251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kwikot.haier.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kwikot.haier.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kwikot.haier.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kwikot.haier.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2251"}],"version-history":[{"count":5,"href":"https:\/\/kwikot.haier.net\/index.php?rest_route=\/wp\/v2\/posts\/2251\/revisions"}],"predecessor-version":[{"id":2961,"href":"https:\/\/kwikot.haier.net\/index.php?rest_route=\/wp\/v2\/posts\/2251\/revisions\/2961"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kwikot.haier.net\/index.php?rest_route=\/wp\/v2\/media\/2958"}],"wp:attachment":[{"href":"https:\/\/kwikot.haier.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2251"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kwikot.haier.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2251"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kwikot.haier.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}